Every question you might have about using 900bet — from downloading the app and cricket betting to resetting your password and understanding bonus terms — all covered in one page. If you still need help, jump straight into live chat.
Whether you're new or a seasoned player, certain questions come up for almost everyone using 900bet. Account security, the mobile app, how bonuses work, cricket betting rules — not knowing the details can easily lead to confusion. That's exactly why this FAQ page was created.
Below you'll find detailed answers to 7 key questions — step by step, with real examples and numbers. If any answer feels incomplete or you have something new to ask, our 24/7 live chat support is always ready to help.
Click on a question to expand the full answer
900bet protects your data and funds through multiple layers of security — not just in words, but backed by proven technology.
Data Security: Every connection is protected by 256-bit SSL/TLS encryption. That means your password, payment details, and personal data are never transmitted as plain text — they're fully encoded in transit. Even if someone were to intercept the data, they wouldn't be able to read it.
Fund Security: Player deposits at 900bet are kept entirely separate from the platform's operating funds. This "segregated funds" model means that even if the platform faces financial difficulties, your money remains unaffected.
Privacy: Your name, mobile number, email, or ID details provided at registration are never sold or shared with third parties. Information may only be disclosed to legitimate regulatory authorities when legally required — and you will be informed when that happens.
Extra Security: Enabling two-factor authentication (2FA) means that even if someone knows your password, they still can't access your account. Turning on 2FA from your account settings takes less than a minute.
Yes, 900bet has dedicated apps for both Android and iOS, and they're completely free to download.
Download for Android: Due to Google Play Store restrictions on online betting apps, the 900bet app must be downloaded directly from the website. On the App page Go to the site and click the "Download Android APK" button. Before downloading, you'll need to enable installation from unknown sources on your phone — go to Settings → Security → Unknown Sources.
Download on iOS: iPhone and iPad users can download the 900bet app from the App Store. Just search "900bet" in the search bar and you'll find it. Or App Page Click the App Store link from there.
App Highlights: Compared to the website, the app offers fingerprint and Face ID login, push notifications (live match score updates, bonus offers), app-exclusive promotions, and faster loading. The app is around 45 MB — so the download won't use much data.
Forgetting your password happens to everyone — no need to worry. Resetting it is straightforward and the whole process takes just 3–5 minutes.
Step 1: On the login page Go to the login page and click the "Forgot Password?" link below the password field.
Step 2: Enter the mobile number or email address you used to create your account.
Step 3: If you enter your mobile number, you'll receive an OTP or reset link via SMS — if you provide an email, it'll be sent to your inbox. This usually arrives within 1–2 minutes. If the SMS doesn't come through, wait a minute and click "Resend".
Step 4: Set a new password using the OTP or link provided. Your password must be at least 8 characters long and include a mix of uppercase letters, lowercase letters, and numbers.
If you can't remember either your mobile number or email, reach out via live chat — the support team can verify your identity using your National ID and help you regain access.
900bet offers two features for live matches — real-time score updates and video streaming for selected matches.
Real-Time Scores: Log in and head to the "Sports" or "Live Betting" section. There you'll see live scores, current overs/sets/quarters, and odds updating in real time — every few seconds. For cricket, ball-by-ball scores, wickets, and run rates are all displayed.
Video Streaming: Live streams of selected international matches, IPL, BPL, and major football leagues are available on 900bet. To watch a stream, you'll need either a balance in your account or an active bet placed on that match.
On the mobile app: Turn on live score notifications in the app and you'll get instant alerts for wickets and goals even when your phone is locked — a real advantage when making Live Betting decisions.
If a match isn't showing a stream, it's due to streaming rights — but the score tracker will still work as normal.
App crashes and update issues are quite common — and in most cases, a few simple steps are all it takes to fix them.
If You See "Update Required": Android users App Page Download and install the latest APK from there — it will replace the older version automatically without deleting your data. On iOS, open the App Store, go to the Updates tab, and install the 900bet update.
If the app freezes or crashes: First, fully close the app (swipe it away from recent apps), then reopen it. If that doesn't work, restart your phone. Still having issues? Clear the app cache — go to Settings → Apps → 900bet → Clear Cache.
Check your internet connection: A slow network can sometimes delay the app from loading. Try switching from WiFi to mobile data, or vice versa.
Uninstall and reinstall the app: If none of the above works, uninstall the app and reinstall it. As long as you have your login details (mobile number and password), you can get right back in after reinstalling. Your balance and history are saved on the server — nothing is lost.
If the issue persists, contact us via live chat with your phone model and OS version — our support team will be able to give you specific guidance.
Wagering or rollover requirements can seem confusing at first — but one simple example makes it easy to understand.
What Wagering Means: Say you deposit ৳1,000 and receive a 100% welcome bonus of another ৳1,000. You can't withdraw that ৳1,000 bonus directly — you'll need to wager it a set number of times first. At 900bet, the wagering requirement for the welcome bonus is typically 10x to 20x.
A real example: If the wagering requirement is 10x and your bonus is ৳1,000 — you'll need to place a total of ৳10,000 (1,000 × 10) in bets. Keep in mind this doesn't mean losing continuously — you can meet this target with small bets spread across different games.
How Much Each Game Counts: Not all games contribute equally to wagering requirements. Typically, slots count at 100%, Sports Betting at 100%, and Live Casino between 10%–50%. The exact rates are listed on the promotions page or in the bonus terms.
Time limit: After receiving a bonus, you generally have 30 days to complete the wagering requirement. If it isn't completed within that period, the bonus may be forfeited. You can track your progress in the Bonus section of your account.
Cricket betting is the most popular section on 900bet — among Bangladeshi players, the most bets are placed on IPL, Bangladesh national team, and BPL matches.
Step 1 — Choose a Match: Log in and go to "Sports" → "Cricket". You'll see all upcoming and live matches. Betting is available across all formats — Test, ODI, and T20.
Step 2 — Understand the Market Types: Cricket offers a wide range of betting markets. The simplest is "Match Winner" — just pick which team you think will win. You'll also find "Toss Winner", "Top Batsman", "Runs in Next Over", and "Next Wicket to Fall", each with its own odds.
Step 3 — Read the Odds: Odds represent how much you stand to win. If Bangladesh's odds of winning are 1.90 and you place a ৳1,000 bet, you'll receive ৳1,900 if they win (a profit of ৳900).
Step 4 — Add to Betslip: Click on your preferred market and it'll be added to your bet slip. Enter your stake, hit "Place Bet" — and you're done.
Live Betting: You can also bet while a match is in progress — this is called "in-play" betting. The odds shift after every ball. If Bangladesh has lost 5 wickets and is falling behind, the opposition's odds will shorten — that's your window to place a bet at lower odds and potentially earn a bigger return. Keep in mind that in-play betting requires quick decision-making.
Ask us anything in Bengali via 24/7 live chat — and get an instant response.
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Check these pages for common issues
It's natural to have questions when using 900bet — especially if you're new to online betting platforms. This FAQ page is here so you can find answers to common questions on your own, without needing to contact support.
This FAQ page covers the most frequently asked questions — but every situation is different. If you can't find your answer here, ask us in Bangla via 24/7 live chat. The support team typically responds within 5 minutes. For urgent issues, you can also reach us by email.
If you're new to 900bet, the first things you should do are: enable 2FA on your account, set a deposit limit, and add your preferred payment method from the Payment page. Taking care of these three steps upfront saves a lot of hassle down the line.
900bet support is genuinely available 24 hours a day, 7 days a week. Wait times are typically shorter late at night or in the early morning. During the day — especially while cricket matches are live — support traffic is higher, so response times may be slightly longer.
When contacting support, sharing your account ID or registered mobile number will help us assist you faster. If you have a screenshot of the issue, send that along too — it makes it much easier to understand the problem.